Terms of sale
The terms that apply when your business buys drill pipe, tooling, drilling fluids and other products from DHT Europe.
Last updated: 28 October 2026
Who these terms apply to
These terms apply to all quotes, orders and deliveries from DHT Europe to business customers. We sell to companies only, not to consumers. Anything agreed in writing in a quote or an order confirmation takes precedence over these terms.
Quotes and orders
A quote is valid until the date stated on it. An order is binding when we have confirmed it by email. If we cannot deliver an item as ordered, we tell you before the order is confirmed, or as soon as we find out.
Prices and payment
Prices are stated excluding VAT, in the currency shown on the quote, the order confirmation or your dealer account. VAT is added according to the rules for your country. Payment is by invoice, 30 days net, once your account has been approved for invoicing, or otherwise by card or prepayment. On late payment we charge interest under the Swedish Interest Act (räntelagen).
Delivery
Delivery is FCA our warehouse (Incoterms 2020) unless the quote or order confirmation says otherwise. Shipping is quoted separately. The lead time in the order confirmation is our best estimate; we let you know straight away if it changes. Please check the goods on arrival and report any transport damage or missing items within 7 days.
Warranty
We warrant our products against defects in material and workmanship for 12 months from delivery. Where a manufacturer's own warranty applies, we pass it on to you and handle the claim for you. The warranty does not cover:
- Normal wear – for example cutters, teeth, carbide, wear strips and threads
- Use beyond the manufacturer's ratings for torque, pullback or pressure
- Wrong make-up torque, missing thread compound, or mixing with worn or incompatible connections
- Damage from handling, storage, repairs or modifications not made by us
Returns
Unused products in their original condition can be returned within 30 days of delivery. Ask us first – we give you a return number to mark the parcel with. Return shipping is paid by you unless the return is our mistake. The following cannot be returned:
- Custom-made products, such as subs and reamers built to your specification
- Opened drilling fluids and other chemicals
- Products ordered specially for you, if we said so in the order confirmation
Claims
If something is wrong, damaged, missing or defective, tell us as soon as possible. Dealers can use "Report a problem" on the order in their account and attach photos; everyone else can email orders@dhteurope.com with the order number and photos. We answer every claim and, where it is justified, repair, replace or credit the item.
Liability
Our liability is limited to the invoiced value of the product concerned. We are not liable for indirect losses, such as downtime, lost production or lost profit, unless we have acted with gross negligence. We are not liable for delays or failures caused by circumstances beyond our control (force majeure).
Governing law
These terms are governed by Swedish law. Disputes are settled by Swedish courts.
Contact
Questions about these terms? Email us at sales@dhteurope.com.